Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to chironorganic.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Chiron Health Products Pty Ltd. We reserve the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Chiron Health Products Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Chiron Health Products Pty Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. One discount code may be used per transaction.

Use of Information

All of the information Chiron Health Products Pty Ltd collects, both what you tell us and what we collect through the use of cookies, is “aggregated” — meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available.

Chiron Health Products will not disclose any information about any individual without the individual’s consent, except to comply with applicable law or valid legal process. There may be cases in which some of your personal information may be used by Chiron Health Products Pty Ltd to target e-commerce promotions activities such as email offers. In addition, it may be shared with third parties who assist Chiron Health Products Pty Ltd in producing its Web sites or provide a service to Chiron Health Products users.

Liability

Chiron Health Products Pty Ltd is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

We strive, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Chiron Health Products Pty Ltd nor any employee or representative of Chiron Health Products Pty Ltd will be liable for damages arising from the use of this website or the products sold here.

Delivery

The delivery times provided by Chiron Health Products Pty Ltd are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address

Chiron Health Products Pty Ltd cannot be held responsible for an incorrect address being entered on your order. If you have submitted an order with an incorrect or incomplete address, please contact us immediately. We will attempt to update any incorrect order details. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

International Customs Charges

Some orders may incur a customs or import duty charge. Chiron Health Products Pty Ltd does not have any control over these charges nor are we able to advise what they will be, as it is based on the regulations & compliances of your own country. For further information, please contact your local customs office. All charges are to paid by the customer on delivery of order.

Pricing

All prices displayed are in Australian Dollars. Prices are subject to change without notice. Overseas shipments may be liable to duties and taxes. You will be responsible for these upon delivery and they are not included in your order total. All credit cards are charged in Australian Dollars.

Refunds & Returns

Returns must be in as new condition unless faulty. Faulty goods will be dealt with as per the Australian Consumer Law. We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily exchange or refund your item provided the item and its packaging is in its original condition. Please note that the refund amount applies to product(s) purchased only, any shipping costs will not be refunded. See below for the time frame your exchange or refund claim must be made in:

Refunds and Exchanges – 14 Days from date of purchase

Refunds and exchanges are not available on free promotional items.

Order Cancellations

If notified before goods have been shipped, Chiron Health Products can accommodate order cancellations. If items have been shipped, Chiron Health Products reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Copyright and Trademark Notice

This site is owned and operated by Chiron Health Products. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Chiron Health Products. All software used on the site is the sole property of Chiron Health Products or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Chiron Health Products giving prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Chiron Health Products shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Chiron Health Products shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chiron Health Products shall immediately issue a credit to your credit card account in the amount of the charge.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Chiron Health Products is not responsible for the operation of or content located on or through any such site.

Order Processing and Shipping

Orders over $59 are shipped for free while all other order incur a $10 shipping charge. Orders are normally processed and shipped within 4 business days. If we are unable to ship within this time, we will let you know via email or phone as indicated on your order.
Orders are shipped with Australia Post as Parcel Post with Tracking or via Sendle Courier Service.